FAQ

We only list items that have passed our authentication process. Our trained experts review each item. Learn more.

• Email us within 2 days of delivery.
• Ship back within 7 days.
• Items must be unused/unworn.
• Refunds processed within 2 business days.

View Return Policy.

Orders ship via USPS, UPS, or DHL within 3 business days. 

Yes — see our rental policy or contact us directly.

Follow the care label. For stains, we love The Laundress' Guide.

Most items are used. We show all flaws in photos or descriptions. Colors may vary by screen.

Most fit true to size. Japanese sizing typically runs small. Contact us for measurements.

• US XXS = EU 40 = JP -1
• US XS = EU 42 = JP 0
• US S = EU 44–46 = JP 1
• US M = EU 48 = JP 2
• US L = EU 50 = JP 3
• US XL = EU 52 = JP 4
• US XXL = EU 54 = JP 5